Phone Repairs in Essex
Repair My Crack is based in Harlow, Essex — so if you’re anywhere in the county, you’ve got an option most of our customers don’t: dropping your phone in person, rather than posting it. We also run a UK-wide mail-in service with free tracked Royal Mail postage, so whichever suits you better, both routes lead to the same workshop and technicians.
At a Glance: Repair My Crack is based in Harlow, Essex, offering drop-in iPhone and Samsung repairs by appointment as well as UK-wide mail-in repair with free tracked Royal Mail postage. Essex customers can choose whichever is more convenient. All repairs include a 12-month warranty, and mail-in devices are insured up to £750 in transit.
- Drop-in address: Harlow Business Centre, Lovet Road, Harlow, CM19 5AF
- Drop-in hours: Mon–Fri 9am–5pm, weekends by appointment
- Mail-in postage: Free tracked Royal Mail, both ways
- Insurance: Up to £750 in transit
- Warranty: 12 months on all repairs
Drop in, or post — your call
If you’re near Harlow — Chelmsford, Bishop’s Stortford, Epping, or anywhere within reasonable reach — dropping in is often quicker than the postal turnaround, and you get to hand your phone over and ask questions in person.
Further out in the county — Colchester, Southend, Basildon — posting is usually more practical. Same workshop, same technicians, same warranty either way.
Drop-in: Harlow Business Centre, Lovet Road, Harlow, CM19 5AF. Mon–Fri 9am–5pm, weekends by appointment. Please contact us before visiting to confirm your model and expected turnaround.
Post: Book online, print your free Royal Mail label, and send it from any Post Office in Essex. See our full mail-in process for details.
What we fix
Cracked screens, worn batteries, charging port faults, camera issues, and back glass damage — for iPhone and Samsung Galaxy models. Every repair is tested before it’s returned, and covered by a 12-month warranty.
Before you visit or post
- Back up your device
- Remove your SIM card where possible
- If posting, pack the phone securely in a padded box
Full guidance from Apple and Samsung on backing up before any repair.
FAQs
Can I just drop my phone off in Essex?
Yes, if you’re near Harlow. Our workshop is open Mon–Fri 9am–5pm, weekends by appointment. Contact us before visiting.
What if I’m further away in Essex?
The mail-in service works the same wherever you are in the county — free tracked Royal Mail postage both ways, insured up to £750 in transit.
Is there a difference in quality between drop-in and mail-in?
No. Both routes go through the same workshop and the same technicians — it’s purely a question of which is more convenient for you.