Free tracked Royal Mail postage both ways · iPhone & Samsung specialists · Warranty included · No fix, no fee
Your phone breaks at the worst time, doesn’t it? One minute you’re replying to a message, the next you’re staring at spiderweb glass or a battery stuck on 3%.
The good news is mail-in phone repair UK is now normal, safe, and fast — if you know what to expect. I’m James Waterston, and at Repair My Crack we run postal repairs every week for customers across the UK, plus local walk-ins in Essex. This page walks you through exactly how it works, what it costs, and how to book.
Book your mail-in phone repair
Select your phone model below to see the exact repair price before you commit. Free tracked Royal Mail postage is included — you’ll receive a label by email once you’ve checked out.
How our mail-in phone repair service works
A proper postal phone repair UK process should feel like tracking a parcel, not like sending your phone into a black hole. Here’s the usual flow:
- Book online and pay — select your phone model and repair type, see the price, and pay securely at checkout.
- Receive your free label — we email you a tracked Royal Mail postage label within one working day.
- Post your phone — drop it at any Post Office. Your device is fully insured in transit.
- We repair and test — our technicians complete your repair and run full device tests before returning it.
- We send it back — your repaired phone is returned by tracked delivery, usually within 3–5 working days of us receiving it.
Most repairs are straightforward — an iPhone screen replacement, iPhone battery replacement or Samsung screen repair. Others need diagnosis first, especially water-damaged phones or anything with power issues. If the issue is vague (random restarts, no signal, overheating), we’ll treat it as a diagnostic first and confirm next steps before doing anything.
Why send your phone to us for repair?
- Free Royal Mail postage both ways — we cover the cost of sending your phone to us and returning it to you
- Fully insured transit — your device is covered while it’s in the post
- UK-based repair team — your phone never leaves the UK
- Warranty included — all repairs come with a warranty covering parts and labour. See our full warranty terms
- iPhone and Samsung specialists — all major models from iPhone 7 through iPhone 16, and Samsung S8 through S25 Ultra
- No fix, no fee — if we can’t repair your phone, you pay nothing and we return it at no cost
- Price promise — see our price promise for details
Packing and sending your phone safely
Posting a phone is simple, but a little prep saves a lot of hassle. I always tell people to treat it like sending a pair of glasses — protect it from knocks, and protect your data.
Before you send it:
- Back up your phone — use iCloud, Google, or a computer backup
- Remove your SIM and memory card — easy to forget, important not to
- Charge it if you can — even 20% helps testing
- Don’t send accessories — no cases, chargers or screen protectors unless we ask
- Pack it properly — bubble wrap, padded envelope or a small box, then tape well
- Note your IMEI number — dial *#06# before sending
One privacy point that matters: we may ask for a passcode for testing (checking cameras, speakers, biometric prompts and touch). You should never share your Apple ID or Google account password — a legitimate repair needs device access, not account access.
If anyone asks for your iCloud or Google account password, stop. A legit repair needs access to the phone for tests, not your account login.
What phones do we repair by post?
iPhone mail-in repairs
We repair all major iPhone models by post including iPhone 7, 8, X, XR, XS, 11, 12, 13, 14, 15 and 16 series. Common repairs include cracked screen replacement, back glass, battery replacement, camera repair and charging port repair.
Samsung mail-in repairs
We repair Samsung Galaxy phones by post including the S series (S8 through S25 Ultra), A series (A32 through A54) and Note series. Common repairs include screen replacement, back glass, battery replacement, camera repair and charging port repair.
In the workshop: what happens to your phone
Once your phone reaches us, we log it in, confirm the model, then test the fault you reported. After that, we repair, re-test, and do final checks before it goes back out.
The most common repairs we see:
- Cracked screen repair — including “I dropped it getting out the car” classics
- Battery replacement — sudden shutdowns, rapid drain, swelling
- Charging port repair — lint, wear, liquid exposure
- Camera repair — front and rear, blurry images, black screen
- Water damage diagnostics — often salvageable, sometimes not
People ask how long phone screen repair takes UK-wide. The repair itself is usually completed the same day we receive the phone. The overall turnaround — including post both ways — is typically 3–5 working days.
Repair prices
Prices vary by model and repair type. Here’s a guide to typical ranges:
| Repair type | Typical UK price range | Notes |
|---|---|---|
| iPhone screen replacement | £69 to £290 | Model and screen type (LCD vs OLED) change the price |
| Samsung screen repair | £165 to £280 | Curved displays on S series cost more |
| iPhone battery replacement | £30 to £45 | Flat rate varies by model generation |
| Back glass repair | £12 to £75 | iPhone and Samsung priced separately |
| Charging port repair | £45 to £70 | Cleaning vs full port replacement differs |
Select your exact model above for your confirmed price. There are no hidden fees — the price you see at checkout includes free return postage.
Essex drop-in option
If you’re local, we offer drop-in repairs by appointment at our Harlow, Essex location. That includes iPhone repair Essex, Samsung phone repair Essex and screen repairs for both. Contact us to arrange a drop-in appointment.
We also support businesses that can’t afford downtime. If you need business mobile phone repairs UK-wide or bulk device repairs, start here: business repairs and support.
Common questions about mail-in phone repair
How long does mail-in phone repair take? Most repairs are completed within 3–5 working days of us receiving your phone, including return delivery. We’ll keep you updated by email throughout.
Is there a no fix, no fee guarantee? Yes. If we can’t complete the repair, we return your phone at no cost.
Will my data be safe? We do not access or wipe your data as part of any repair. We recommend backing up before sending as good practice.
Do you repair iPhones and Samsungs by post? Yes — all major iPhone and Samsung Galaxy models. Select your device above to see availability and pricing.
What if my phone is lost or damaged in the post? Your phone is fully insured during transit on the Royal Mail label we provide.
Can I send my phone if it has multiple faults? Yes. Add the repairs you need at checkout, or contact us first if you’re unsure and we’ll advise.
What areas do you cover? We accept phones from anywhere in mainland UK. Contact us before booking if you’re in the Highlands, Islands or Northern Ireland and we’ll confirm postage arrangements.
Written by James Waterston, Device Repair Specialist at Repair My Crack. James has 25 years of experience in the mobile phone industry and has been running Repair My Crack for over 8 years. Last updated July 2026.